At LinkaRooms, we collect a variety of personal data to ensure that we can provide you with the best possible service. The types of personal information we collect include:
Personal Identification Information: This encompasses details that directly identify you as an individual. For instance, we collect your full name, which allows us to personalize your experience and address you appropriately in communications. Additionally, we gather your email address, phone number, and other contact details, which are essential for communicating with you regarding your bookings, providing customer support, and sending you important updates. In some cases, we may also collect your postal address, particularly if it is required for billing purposes or the delivery of physical goods related to your booking.
Payment Details: When you make a booking through LinkaRooms, we collect your payment information to process your transaction securely. This includes your credit or debit card number, the cardholder’s name, the expiration date, and the CVV code. We also retain your billing address to verify your payment method and ensure that the transaction is legitimate. Additionally, we maintain a record of your transaction history, which includes details of past bookings, the amounts paid, and the dates of those transactions. This information helps us manage your account and provides you with a seamless booking experience.
Booking History: Your booking history is a crucial part of the information we collect. It includes details of the reservations you have made through LinkaRooms, such as the hotels, serviced apartment, or vacation rentals you have booked, along with the dates of your stay and any special requests you have made. If you book a car transfer through our site, we collect information about the vehicle you rented, the rental period, and any additional services you requested. Similarly, if you book activities or tours, we retain records of those bookings, including the provider’s details and the dates of the activities. This information allows us to offer personalized recommendations and streamline the management of your bookings.
Technical Information: To optimize the performance of our website and improve your user experience, we collect technical data related to your device and browsing activity. This includes your IP address, which helps us understand where our visitors are coming from and enhances security by detecting potential fraudulent activity. We also collect information about your browser type, version, and device, which ensures that our site is compatible with your technology. Additionally, we gather log files that record your interactions with our website, including the pages you visit, the time spent on each page, and the links you click. This technical information is primarily used for analytical purposes and helps us identify areas for improvement.
Cookies and Similar Technologies: Like many websites, LinkaRooms uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. They serve multiple purposes, such as remembering your preferences, tracking your activity on our site, and delivering personalized ads based on your browsing history. In addition to cookies, we may use web beacons (also known as tracking pixels), which are tiny graphic images embedded in emails or on our website. These help us monitor the effectiveness of our communications and understand how users interact with our site.
We collect personal data through various channels to ensure we provide you with a seamless and personalized experience on LinkaRooms. The methods by which we collect this information include:
Directly from You: The most common way we collect personal data is directly from you. This occurs when you voluntarily provide information to us, such as when you create an account on LinkaRooms. During account creation, you are required to enter your personal details, including your name, email address, and password, which are essential for managing your account and ensuring your security. Additionally, when you make a booking, you provide us with your payment information and booking preferences, which we use to complete the transaction and tailor our services to your needs. Furthermore, if you contact our customer service team for assistance, we may collect additional information, such as your name, contact details, and the nature of your inquiry, to ensure we can provide you with the support you need.
Automatically: As you navigate our website, we automatically collect certain technical information using cookies and other tracking technologies. This data includes your browsing activity, such as the pages you visit, the links you click, and the duration of your visit. We also collect information about your device, including its IP address, browser type, and operating system. This automatically collected data helps us analyze how users interact with our site, identify potential issues, and improve the overall user experience. It also enables us to deliver personalized content and ads that are relevant to your interests.
From Third Parties: In some cases, we may collect information about you from third-party sources. For example, if you interact with us through social media platforms, such as Facebook or Twitter, we may receive information from those platforms, such as your profile details and activity. Similarly, if you click on one of our advertisements on another website, the advertising partner may provide us with information about your interaction with the ad. We also work with analytics providers, such as Google Analytics, who help us gather aggregated data about how users interact with our website. This third-party information complements the data we collect directly and helps us create a more comprehensive understanding of our users’ needs and preferences.
To facilitate your bookings and ensure that you receive the services you have requested, we may share your information with third-party service providers. These providers include:
Hotels and Accommodations: When you book a hotel room or other type of accommodation through LinkaRooms, we share your booking details with the accommodation provider. This includes your name, contact information, booking dates, and any special requests you have made. Sharing this information ensures that your reservation is confirmed and that the accommodation provider can prepare for your arrival. The data we share with these providers is limited to what is necessary to fulfill your booking, and they are contractually obligated to protect your information.
Car Shuttle Agencies: If you book a car shuttle through our site, we share your reservation details with the rental agency to confirm your booking. This information may include your name, contact details, rental period, and any additional services you have requested, such as GPS navigation or child seats. As with accommodation providers, car rental agencies are required to protect your data and use it only for the purpose of fulfilling your booking.
Activity Providers: When you book activities or tours through LinkaRooms, we share your booking information with the providers of those activities. This may include details such as your name, contact information, and the dates of the activities. By sharing this information, we ensure that your participation in the activity is confirmed and that the provider can accommodate any special requests you have made. Activity providers are also bound by contractual obligations to protect your data and use it appropriately.
In addition to sharing your information with service providers, we may also share your data with third-party providers who assist us in operating our website, processing payments, and conducting marketing activities. These third parties include:
Payment Processors: To securely process your payments, we share your payment details with trusted payment processors who handle the transaction on our behalf. These processors are responsible for verifying your payment information, completing the transaction, and ensuring that your data is protected throughout the process. We work with reputable payment processors who comply with industry standards for data security, including encryption and fraud prevention measures.
Marketing Platforms: We may share information with marketing platforms that help us deliver targeted advertisements and promotional content based on your preferences. For example, if you have shown interest in a particular destination, we may use this information to display ads for hotels or activities in that area. These marketing platforms use the data we provide to create personalized ads that are more likely to be relevant to you. They are required to protect your information and use it only for the purposes specified in our agreements with them.
Analytics Services: To better understand how our website is used and to improve our services, we share data with analytics providers, such as Google Analytics. These providers help us gather aggregated data about user behavior on our site, including how visitors navigate through our pages, which features they use most, and where they encounter difficulties. This information is invaluable for optimizing our website and enhancing the user experience. Analytics providers do not collect personal information that directly identifies you; instead, they use anonymized data to generate insights that help us improve our platform.
In certain circumstances, we may be required to disclose your personal information to third parties for legal reasons. These circumstances include:
Compliance with Legal Obligations: We may disclose your information if required to do so by law, such as in response to a subpoena, court order, or other legal request. Compliance with legal obligations ensures that we operate within the law and fulfill our legal responsibilities. When disclosing your information in response to a legal request, we take care to limit the data provided to what is strictly necessary.
Protecting Our Rights and Interests: If necessary, we may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others. This may include sharing information with law enforcement, government agencies, or legal representatives if we believe that such disclosure is necessary to prevent harm, fraud, or other illegal activities. For example, if we detect suspicious activity on your account that may indicate fraud, we may share relevant information with law enforcement to assist in their investigation.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner or successor entity. If such a transfer occurs, the acquiring company will be required to honor the commitments we have made in this Privacy & Cookies Policy, ensuring that your data continues to be protected.
You have the right to request access to the personal data we hold about you. This right allows you to:
Request a Copy of Your Data: You can request a copy of the information we have collected about you, including your personal details, booking history, and any other data we hold. This right ensures transparency and allows you to verify the accuracy of the data we hold.
Understand How We Use Your Data: In addition to requesting a copy of your data, you can ask us to explain how we use your data, who we share it with, and for what purposes. This right provides you with a clear understanding of how your information is being used and helps you make informed decisions about your privacy.
To request access to your data, please contact us using the information provided at the end of this policy. We will respond to your request within the time frame required by law, typically within 30 days.
If you believe that any of the information we hold about you is inaccurate or incomplete, you have the right to request that we correct it. This right allows you to:
Update Personal Details: You can request that we update your name, email address, phone number, or other contact information if it is outdated or incorrect. Keeping your personal details accurate ensures that we can communicate with you effectively and provide you with the best possible service.
Correct Booking Information: If there is an error in your booking details, such as the wrong dates or an incorrect accommodation, you can ask us to correct it. Accurate booking information is essential for ensuring that your reservations are fulfilled as expected.
To request a correction to your data, please contact us with the specific details of the correction needed. We will make the necessary updates and confirm the changes with you.
You have the right to request that we delete your personal data in certain circumstances. This right allows you to:
Request Deletion of Unnecessary Data: If we no longer need your data for the purposes for which it was collected, you can request that we delete it. For example, if you have closed your account and no longer wish for us to retain your information, you can ask us to remove it from our systems.
Withdraw Your Consent: If you have previously consented to our use of your data but now wish to withdraw your consent, you can request that we delete your information. This right is particularly relevant if you no longer wish to receive marketing communications from us.
Object to Our Use of Your Data: If you object to our use of your data for certain purposes, such as marketing, you can request that we delete it. This right allows you to take control of how your information is used and ensure that it aligns with your preferences.
Please note that there may be certain circumstances where we are unable to delete your data, such as when we are required to retain it for legal or business reasons. In such cases, we will inform you of the reasons why we cannot delete your data and discuss any alternative options.
To request the deletion of your data, please contact us using the information provided at the end of this policy. We will respond to your request within the time frame required by law and provide you with a clear explanation of the steps we have taken.
We respect your right to choose how you wish to be contacted, and you have the right to opt-out of receiving marketing communications from us at any time. This right allows you to:
Unsubscribe from Emails: If you no longer wish to receive promotional emails from LinkaRooms, you can unsubscribe by clicking the "unsubscribe" link at the bottom of any marketing email you receive from us. This will remove you from our marketing list and prevent you from receiving future promotional communications.
Adjust Your Communication Preferences: If you prefer to receive only certain types of communications, such as notifications about new destinations but not general promotions, you can adjust your communication preferences in your account settings or by contacting us directly. This allows you to tailor the communications you receive to your interests and preferences.
Please note that even if you opt-out of marketing communications, we may still send you transactional emails related to your bookings or other essential services. These emails are necessary to provide you with the services you have requested and are not considered marketing communications.
In certain circumstances, you have the right to object to the processing of your personal data. This right allows you to:
Object to Automated Decision-Making: If we use automated processes to make decisions that affect you, such as profiling for marketing purposes, you can object to this processing. This right ensures that you are not subject to decisions that could have significant effects on you without human intervention.
Object to Processing Based on Legitimate Interests: If we process your data based on our legitimate interests, you have the right to object to this processing if you believe it impacts your rights or freedoms. This right allows you to challenge our use of your data and request that we stop processing it for certain purposes.
To object to the processing of your data, please contact us with details of your objection and the reasons for it. We will consider your request and respond within the time frame required by law.
You have the right to request that we transfer your personal data to another organization or provide it to you in a structured, commonly used, and machine-readable format. This right is known as data portability and allows you to:
Receive a Copy of Your Data: Obtain a copy of the data you have provided to us in a format that you can transfer to another service provider. This right ensures that you have control over your data and can choose to use it with other services if you wish.
Transfer Your Data to Another Service: If technically feasible, we can transfer your data directly to another organization at your request. This right facilitates the seamless transfer of your data between service providers and ensures that you can continue to use your data as you see fit.
To request data portability, please contact us with details of your request and the data you wish to transfer. We will work with you to ensure that the transfer is completed efficiently and securely.
We use encryption technologies to protect your data both during transmission and while it is stored on our servers. Encryption is a process that converts your data into a secure code, preventing unauthorized access.
SSL/TLS Encryption: We use Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption to protect the transmission of your data between your device and our servers. This ensures that any data you enter on our website, such as payment information, is securely transmitted and cannot be intercepted by third parties.
Encryption at Rest: We also encrypt sensitive data while it is stored on our servers. This means that even if our servers were compromised, your data would remain secure and inaccessible to unauthorized users.
We store your data on secure servers that are protected by a combination of physical and technical security measures. These measures include:
Firewalls: Our servers are protected by firewalls that prevent unauthorized access from external sources. Firewalls act as a barrier between our internal network and the internet, ensuring that only authorized traffic can access our servers.
Access Controls: We use strict access controls to limit who can access your data. Only authorized personnel with a legitimate need to access your information are granted access. These individuals are required to adhere to our data protection policies and are regularly trained on best practices for data security.
Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks. These audits help us ensure that our systems are secure and that we are continuously improving our security measures.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our data retention practices include:
Transaction Records: We retain transaction records for accounting and tax purposes for a specified period, typically seven years. This ensures that we can accurately report our financial activities and comply with regulatory requirements.
Booking History: We may retain your booking history for as long as you have an account with us, to provide you with personalized services and to fulfill our contractual obligations. Retaining your booking history allows us to offer you relevant recommendations and ensure that your reservations are managed effectively.
Marketing Data: If you have consented to receive marketing communications, we retain your contact information until you opt-out or request deletion. This ensures that we can continue to provide you with relevant offers and promotions.
Once your data is no longer needed, we securely delete or anonymize it to ensure it cannot be used or linked back to you. Our data deletion practices are designed to protect your privacy and ensure that your information is not retained longer than necessary.
In the unlikely event of a data breach, we have an incident response plan in place to address the situation promptly. Our incident response plan includes:
Investigation: We immediately investigate the breach to determine its cause and impact. This investigation allows us to understand how the breach occurred and what data was affected.
Notification: If your data is affected by the breach, we will notify you as required by law. We will provide details of the breach, including what data was compromised and what steps we are taking to mitigate its impact. Our goal is to ensure that you are informed and can take any necessary actions to protect your information.
Remediation: We take steps to address the cause of the breach and prevent future incidents. This may include implementing additional security measures, updating our policies and procedures, and providing additional training to our staff.
We recognize that our employees play a critical role in protecting your data. As such, we provide regular training to ensure that our staff understands their responsibilities in handling your information. Our employee training program includes:
Privacy Awareness Training: We conduct regular training sessions to educate employees on privacy laws, data protection principles, and our internal policies. This training ensures that all employees are aware of the importance of data security and understand how to protect your information.
Access Controls: We enforce strict access controls to ensure that only authorized employees have access to your data. These controls are regularly reviewed and updated to reflect changes in our business operations and security practices.
Cookies are small data files that websites store on your device to remember information about your visit. They serve various purposes, including:
Remembering Your Preferences: Cookies allow us to remember your settings, such as language preferences and login details, so you don't have to re-enter them each time you visit our site.
Tracking Your Activity: Cookies help us track your browsing activity, such as the pages you visit and the links you click, so we can understand how you use our site and improve your experience.
Delivering Personalized Content: Cookies enable us to show you content and ads that are tailored to your interests, based on your previous interactions with our site.
We use different types of cookies for various purposes on our website. These include:
Necessary Cookies: These cookies are essential for the operation of our website. They enable you to use core features, such as account login, shopping cart functionality, and session management. Without these cookies, certain features of our website would not function properly, and you would not be able to make bookings or use other essential services.
Performance Cookies: Performance cookies collect information about how you use our website, such as the pages you visit and any errors you encounter. These cookies help us improve website performance, monitor website traffic, and test new features. Performance cookies do not collect information that identifies you personally; instead, the data collected is aggregated and used solely to improve the performance and functionality of our website.
Functional Cookies: Functional cookies enhance the functionality of our website by remembering your preferences and choices. These cookies allow us to remember your language and region settings, save your login information, and provide enhanced features such as live chat support and user feedback tools. Functional cookies are important for providing you with a more personalized and convenient user experience.
Targeting Cookies: Targeting cookies are used to deliver advertisements that are more relevant to you and your interests. These cookies track your browsing activity on our site and other websites to build a profile of your interests. Based on this profile, targeting cookies allow us and our advertising partners to show you personalized ads on our website and across the internet. Targeting cookies do not store personal information directly but are based on uniquely identifying your browser and device.
You have the ability to control and manage cookies through your browser settings. This section explains how you can manage your cookie preferences and the potential impact of doing so.
How to Manage Cookies: Most web browsers allow you to manage cookies through their settings. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Additionally, you can delete cookies that have already been set on your device. However, doing so may remove settings you have saved on our website and may affect the functionality of certain features.
Impact of Disabling Cookies: If you choose to disable cookies, please be aware that essential website functions, such as logging in to your account or completing a booking, may not work properly. Disabling cookies may also prevent us from remembering your preferences, resulting in a less personalized experience. Additionally, while you may still see advertisements, they may not be relevant to your interests.
We recommend keeping cookies enabled to enjoy the full functionality of our website. However, the choice is ultimately yours, and we respect your decision to manage cookies according to your preferences.
In addition to the cookies we set directly, our website may also use cookies set by third parties. These third-party cookies are used for various purposes, including:
Analytics and Performance Tracking: Third-party analytics services, such as Google Analytics, use cookies to collect information about how you use our website. This data helps us understand user behavior and improve our site. These cookies do not collect personal information that directly identifies you; instead, the data is aggregated and used to generate insights that help us improve our platform.
Advertising and Targeting: Third-party advertising networks may set cookies to deliver personalized ads and track the effectiveness of those ads. These cookies allow advertisers to display relevant ads based on your browsing history and interests. Third-party cookies are subject to the privacy policies of the respective third parties, and we do not have control over how these cookies are used.
Social Media Integration: If you interact with social media features on our website, such as sharing content via Facebook or Twitter, those platforms may set cookies to track your interaction and personalize your experience on their sites. These cookies are also subject to the privacy policies of the respective social media platforms.
We use cookies on our website for various purposes, including:
Enhancing User Experience: Cookies help us provide a more personalized and seamless user experience by remembering your preferences and settings.
Improving Website Performance: By tracking how users interact with our site, we can identify areas for improvement and optimize our content and features.
Personalizing Content and Ads: Cookies allow us to deliver content and advertisements that are relevant to your interests, based on your browsing history and interactions with our site.
Ensuring Security and Fraud Prevention: Certain cookies are used to enhance the security of our website and protect against fraudulent activities, such as unauthorized access to your account.
We value your privacy and are committed to ensuring that your personal information is protected. If you have any questions, concerns, or requests regarding our Privacy & Cookies Policy, please do not hesitate to contact us. Our customer support team is available to assist you with any inquiries you may have, and we will do our best to address your concerns promptly and effectively.
You can reach us at:
